Terms & Conditions
All orders must have a purchase order number and be placed by fax, phone, e-mail, website, or through your Importel Ltd. sales representative. To assist our staff in processing your order, please have your quantities, part numbers and descriptions ready when ordering. Fax, email, and website orders can be placed 24 hours a day and will be processed on the first available business day.
Backorders with a value greater than $50.00, before taxes, will be shipped prepaid. Backorders under this value will be held until additional orders are combined to exceed our $50.00 minimum order policy. Should there be backordered items under this value, and your request is to have them shipped, freight charges will apply. Request for rush delivery of backorders are subject to our standard freight policy. All backorders will be cancelled after sixty (60) days unless otherwise advised. Backorders are shipped via most economical carrier.
All products carry manufacturer’s warranty only, unless otherwise specified. A return authorization must be obtained before any item is returned to Importel Ltd. All items must be returned by prepaid freight; with the RA# written on the outside of the box, a copy of the invoice must be included along with a brief description of the problem. A Return Authorization is not a guarantee of warranty coverage. Merchandise that has been abused (i.e. improperly installed, physically damaged, punctured, and faded due to sunlight) will not be repaired under warranty. Shipping and handling charges will be applied to all non-warranty items.
All new products* can be returned within 30 days of purchase for a credit only. Product* returns after 60 days will be subject to a 20% re-stocking fee, or a 2-1 stock balance, and are subject to approval by Importel Ltd. management and your sales representative. Stock balance request must be accompanied by a replacement order before Return Authorization # will be issued. No merchandise returns after 180 days.
All returned goods must be factory sealed, in saleable condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and the RA# is written on the outside of the box. Freight collect shipments, or shipments without a visible and vaild RA#, will be refused.
A Return Authorization is not a guarantee that merchandise will be accepted for credit. All goods being returned must adhere to the terms of our merchandise return policy. Goods not adhering to our policy will be refused and returned to the customer or assessed further restocking fees. All returns wil be credited at the lower of original or current selling price.
All special order items are non-refundable, final sale and subject to warranty replacement only.
*Excludes open, damaged, clearance, discontinued and special order items and booking orders.
All terms and conditions and prices are subject to change without notice.
Download Return Authorization Forms:
RETURN AUTHORIZATION FORM - EXCEL SHEET
PLEASE SUBMIT ALL RETURN AUTHORIZATION FORMS ELECTRONICALLY EITHER BY CLICKING THE 'SUBMIT FORM' BUTTON IN THE PDF VERSION OR EMAILING THE EXCEL FILE DIRECTLY TO FRANK@IMPORTEL.COM
NOTE: YOU MAY NOT BE ABLE TO SUBMIT THE PDF FORM WHILE VIEWING IN YOUR WEB BROWSER. DOWNLOAD THE FILE TO YOUR COMPUTER; THIS WILL ENABLE USE OF YOUR DEFAULT EMAIL OR WEBMAIL PROGRAM. TO DOWNLOAD THE FORM RIGHT-CLICK THE LINK AND SELECT 'SAVE LINK AS'.